Delete your account

How to delete your account

• In the Nova mobile app: open More, then choose Delete account.
• On the web: sign in, open Settings, find Data and privacy, then choose Delete account.
• By email: if you can’t sign in, write to hello@novanetworth.com and ask us to delete your account. Please write from the email address on your account if you can, so we can match the request. We respond to deletion requests within 30 days.

What deletion removes

When your account is deleted, Nova:

• cancels any active Stripe subscription;
• removes your Plaid bank connections;
• deregisters your SnapTrade user;
• deletes your Clerk sign-in; and
• deletes your Nova account and everything stored under it: connected accounts, balances, holdings, transactions, entities, goals, saved scenarios, and feedback you sent.

What can remain

• Activity log entries are detached from your account rather than deleted, and are removed once they are 2 years old.
• Database backups follow our database provider’s 7-day backup cycle.
• Stripe keeps its own billing records under its privacy policy. Legal, fraud-prevention, billing, or security records may be kept longer when required.

The full list is in the privacy policy.

If you share an entity with other people

If you own an entity that other people can still access (a member or an advisor you invited), Nova does not delete your account’s data automatically. It leaves everything in place, including your bank connections and subscription, until ownership is transferred or the other people’s access is removed.

Before you delete, open each entity you share, find Sharing, and choose Remove next to each person. Only the owner can do this. If an entity is archived, or you can’t find Sharing for it, email hello@novanetworth.com before you delete your account and we’ll help.

If you have already deleted your account, email hello@novanetworth.com and tell us. A person at Nova has to transfer ownership or remove the other people’s access before the deletion can finish.